Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return Contact us at chatiemsimon444@gmail.com to initiate a return. If accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Returns should be sent to: River Nile Shop, 40 The Drive, Peterborough, United Kingdom
Return Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
No Restocking Fee We do not charge a restocking fee.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.
Non-Returnable Items The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Personal care and beauty products
- Hazardous materials or flammable liquids
- Sale items and gift cards
Exchanges The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be unused, with tags, and in its original packaging, with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at chatiemsimon444@gmail.com.